Some tips to write creative content that converts guests


It’s easy for upmarket hotels to use beautiful photography to sell their rooms online, but even if you don’t have the most breathtaking interior you can still use personalised content to convert clicks to bookings.

Here’s how to get started when creating hotel blogging ideas and writing content for your guests:

1. Create personalised content for your guests

Use analytics to build a picture of your ideal guest, what their buying personas, interests and requirements are. Gather further insights with an online survey. Write copy that specifically appeals to them.

2. Position your hotel in your blog posts

Are there local attractions, restaurants or beaches nearby? Incorporate your connections with these demand centres into your hotel’s content. Mention them frequently throughout your blog and on social media, focus on easy travel links and any contra deals that you can negotiate so that your guests feel like they are experiencing privileged access to these attractions via their booking with you.

3. Keywords to help improve your hotel’s SEO

Effective content strategies balance between writing for the user, and for search engine bots that crawl and index your site. For example, if your rooms have fantastic views over the city, incorporate ‘fantastic *city* views’ into the copy describing your hotel’s amenities. Short-tail keywords will generate more website traffic in volume, but fewer direct booking conversions for your property – so be specific and try to focus on phrases that will not apply to all the other hotels in your location.

4. Remember that it’s not always about your hotel

Writing content such as, ‘We offer a shuttle into the city and complimentary parking’, is placing your guest in a passive role and likely to lose their interest. ‘You’ll be able to leave your car and take one of our frequent shuttles into the centre of the city at any time of the day’ coerces the reader into adopting the role of guest before they’ve even booked. Differentiating between the offer and the experience sounds more persuasive.

5. Capture skim readers by showcasing hotel experience

The truth is, most readers won’t read everything on your website. Attention spans are becoming increasingly short. To capture the attentions of those who skim read, use buzzwords alongside images that show the guest experience. These will be different for leisure (‘comfort’ ‘relaxing’, ‘indulgent’) and business travellers (‘fast’, ‘central’, ‘convenient’).

6. Don’t neglect header tags and meta descriptions

Header tags are headlines that tell readers and search engine bots what a page is about. To appeal to both, avoid a flat description: ‘Our location’ and craft a short phrase that is dynamic and contains a keyword, for example: ‘Your first choice for boutique hotels in Bangkok’. 

Read more: How to cut costs and maximize revenue for your hotel?