IHG launches Artificial Intelligent rooms in China

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Customised for InterContinental Hotels & Resorts, the AI solution is developed by Baidu’s DuerOS Platform. It integrates AI technology with hotel operations, and this is supported by hardware upgrade and cloud service. Unlike traditional guest rooms, the newly launched AI Smart Room will fully embrace voice control technology to deliver a more natural human-computer interactive experience.

For instance, guests will be able to freely switch settings between work and leisure modes, and enjoy a more convenient and seamless room service experience. This solution will also further fine-tune the current backstage management system, including customising information and resetting devices, making hotel management a simpler task. 

Lin Wang, Vice President of Marketing, IHG Greater China, commented: “The AI Smart Room will undoubtedly be extremely attractive for them, paving the way for a new level of modernisation and consumer satisfaction. We will continue to make use of cutting-edge technology in hotel service and facilities in the future, and we hope this will further strengthen customer awareness and appreciation of smart technology. Meanwhile, we will provide more efficient operation and management services to our hotel owners.”

Jing Kun, General Manager of Smart Living Group, Baidu, commented: “With its well-rounded service functions, DuerOS continues to empower partners of various industries, and contributes to ecological data sharing. It is an honour to work with InterContinental Hotels & Resorts, a world renowned luxury hotel brand with over 70 years of history, and to jointly launch our solution for intelligent hospitality. This presents an exciting and dynamic change to future user experience.”

IHG and Baidu created a strategic partnership on AI development last November. Since then, the hospitality industry has witnessed a new wave of exploration in this field. The application of AI has gone beyond smart homes and automatic driving, and now marks a new milestone in the hospitality industry. In the future, IHG and Baidu will continue the exploration and innovation in intelligent hospitality solutions, creating more smart options and experiences for guests. 

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