How to stay secure online and keep your hotel systems safe?


It goes without saying that keeping your hotel data, and that of your guest’s, safe and secure is a number one priority. Even one small breach can have dire consequences for your hotel’s reputation, not to mention the potential financial and/or legal damage.

Hackers and spammers are becoming more sophisticated so it’s very essential to stay secure online and make sure your hotel systems are safe. Here are some quick tips to follow.

1. Keep your devices and systems up-to-date

One of the biggest risks to security is allowing your devices and systems to go too long without updates and software patches intended to improve and keep them safe. The updates issued by your software providers are designed to protect you so it’s important to set your computers to automatically accept and install them periodically.

2. Regularly backup your data

To eliminate the risk of losing data or having it irretrievably damaged, it’s essential to make a habit of backing it up. This will include financial records, business plans, customer data, personal information etc. Backing up your data is generally easy and cost-effective, meaning there’s no excuse not to do it. You can make daily backups to a portable device and/or cloud storage service; or weekly/ quarterly/ yearly server backups.

3. Protect against malware and viruses

Often emails, pop-ups, fake accounts and profiles, and actual hackers will try to infect your computer and other devices with software designed to cripple your business or steal from you. Regularly check your bank and billing records to make sure this isn’t happening. Educate all your employees on the risks and best practice, and never allow them to take sensitive material home with them, or use personal devices for work purposes.

4. Prioritise password security

Some easy-to-remember tips here include frequently updating your passwords, never use the same password for everything, and use unique passwords.

Once a hacker has used one password, every account you own could be under attack if you’ve always used the same one. The same goes if you’re using weak passwords that are easily guessed. The best idea is to change your passwords every few months.

5. Know when to trust your software provider

It’s vital that you don’t take every correspondence with your hotel technology providers at face value. Phishing emails are very good at seeming legitimate when in fact they’re fake emails trying to steal information.

Read more: What can hotels learn from restaurant customer satisfaction strategies?


distribution, techMai Huynh